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Required Information
To purchase a gift you must provide your name, address, email address and credit
or debit card information. To establish a gift account you must provide your name,
address, email address and credit card information. We also ask you to create a
security question to answer (such as your city of birth or your pet's name). We
also collect the Internet address (IP address) of the computer or device you use
to access your Rainfall of Envelopes gift account, in order to help detect possible
instances of unauthorized transactions.
Information About You From Third Parties
In order to protect against potential fraud, we verify with third parties the information
you provide when creating a gift account as further described in Part C below. In
the course of such verification, we may receive personally identifiable information
about you from such services. In particular, we will use card authorization and
fraud screening services to verify that your card information and address matches
the information that you supplied to Rainfall of Envelopes.
If you send or receive high overall payment volumes through Rainfall of Envelopes,
in some circumstances we will conduct a background check by obtaining information
about you from a credit bureau. If you incur a debt to Rainfall of Envelopes as
a result of gift purchases refunded after you have withdrawn gift funds, we will
generally conduct a credit check on you by obtaining additional information about
you from a credit bureau, to the extent permitted by law. Rainfall of Envelopes,
at its sole discretion, also reserves the right periodically to retrieve and review
a consumer credit report for any gift account, and reserves the right to close a
gift account based on information obtained during this credit review process.
Additional Verification
If we cannot verify the information that you provide, or if you request a gift withdrawal
to an address other than your verified credit card billing address, we may ask you
to send us additional information by fax (such as your drivers' license, credit
card statement, and/or a recent utility bill or other information linking you to
the applicable address), or to answer additional questions online to help verify
your information.
Website Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive
at or leave the Rainfall of Envelopes website, we automatically receive the Web
address of the site that you came from or are going to. We also collect information
on which pages of our website you visit while you are on the Rainfall of Envelopes
site, the type of browser you use and the times you access our website. We use this
information only to try to understand our customers' preferences better and to manage
the load on our servers, so as to improve our service and your experience with Rainfall
of Envelopes. We do not track the websites that you visit before or after you leave
the Rainfall of Envelopes site.
Our Use of "Cookies"
"Cookies" are small files of data that reside on your computer and allow
us to recognize you as a Rainfall of Envelopes customer if you return to the Rainfall
of Envelopes site using the same computer and browser. We may send a "session
cookie" to your computer if and when you sign-in to your gift account by entering
your email address and password. These cookies allow us to recognize you if you
visit multiple pages in our site during the same session, so that you don't need
to re-enter your password multiple times. Once you log out or close your browser,
these session cookies expire and no longer have any effect.
We may also use longer-lasting cookies to display your email address on our sign-in
form, so that you don't have to retype the email address each time when you sign-in
to your Rainfall of Envelopes account. Our cookie files are encoded so that your
email address and other information can only be interpreted by Rainfall of Envelopes.
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain such information
in the records of your account. We will also retain customer service correspondence
and other correspondence from Rainfall of Envelopes to you. We retain these records
in order to measure and improve our customer service, and to investigate potential
fraud and violations of our User Agreement. We may, over time, delete these records
if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we may offer optional questionnaires and surveys to our users
for such purposes as collecting demographic information or assessing users' interests
and needs. The use of the information collected will be explained in detail in the
survey itself. If we collect personally identifiable information from our users
in these questionnaires and surveys, the users will be given notice of how the information
will be used prior to their participation in the survey or questionnaire.
Email Addresses of Friends and Family
When a gift account owner asks Rainfall of Envelopes to send an informative email
to their friends and family, we will retain those email addresses so that the gift
account owner may see a complete record of who has been invited to purchase a gift.
Although this information is stored indefinitely, we will not market to these email
addresses in any way at any time. Additionally, these friends and family persons
have the same rights to access and correct information about themselves (assuming
that their email addresses were correct enough to reach them) as anyone else who
uses Rainfall of Envelopes.
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